Vibrant service sector for better economic opportunities

The focus of this pilot intervention idea is to promote and strengthen the economic ‘regional value addition’ of the ICT-BPO sector. The pilot intervention activities were designed by building on the knowledge of successful models tested by the RisiAlbania project in Albania and the MarketMakers project in Bosnia & Herzegovina, of the Swiss Agency for Development and Cooperation (SDC), implemented by Helvetas, and were initiated in Serbia, North Macedonia, Kosovo, and Montenegro.

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