April 21, 2026
Transforming Public Employment Services through Case Management | Inclusive Plug Episode 49
Across the Western Balkans, public employment services play a crucial role in connecting people to jobs. Yet for many young people, women, and disadvantaged groups, accessing meaningful employment remains a challenge — not because opportunities don’t exist, but because systems often fail to address real-life barriers.
In this episode of Inclusive Plug videocast of RECONOMY, we explore how the case management approach is reshaping public employment services — making them more responsive, human-centered, and effective.
🎤 Featuring:
- Melisa Osmić, Program Officer for the Western Balkans, RECONOMY, Helvetas
- Vaida Kamandulienė, Case Management Expert from Lithuania
Together, they unpack:
✔️ Why traditional job matching often falls short
✔️ What case management really means in practice
✔️ How it contributes to systemic change in labor markets
✔️ The importance of inter-institutional cooperation
✔️ Why mindset and empowerment are key to long-term success
Watch the video
Authors
Sabin Selimi
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