Transforming Public Employment Services through Case Management | Inclusive Plug Episode 49

Across the Western Balkans, public employment services play a crucial role in connecting people to jobs. Yet for many young people, women, and disadvantaged groups, accessing meaningful employment remains a challenge — not because opportunities don’t exist, but because systems often fail to address real-life barriers.

In this episode of Inclusive Plug videocast of RECONOMY, we explore how the case management approach is reshaping public employment services — making them more responsive, human-centered, and effective.

🎤 Featuring:

• Melisa Osmić, Program Officer for the Western Balkans, RECONOMY, Helvetas

• Vaida Kamandulienė, Case Management Expert from Lithuania

Together, they unpack:

✔️ Why traditional job matching often falls short

✔️ What case management really means in practice

✔️ How it contributes to systemic change in labor markets

✔️ The importance of inter-institutional cooperation

✔️ Why mindset and empowerment are key to long-term success

Authors

Sabin Selimi

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